FAQs

/FAQs
FAQs2017-04-02T12:47:49+00:00

Scentsy Frequently Asked Questions

I have a question about Scentsy Club that’s not listed here2019-07-23T14:01:05+00:00

To view more Scentsy Club FAQs Click Here or contact me at any time!

Will additional products be offered through Scentsy Club in the future?2019-07-23T13:54:57+00:00

We will always look to expand Scentsy Club program offerings and are committed to treating our Scentsy Club members as the special people they are.

What products are not eligible for Scentsy Club subscriptions?2019-07-23T13:54:19+00:00

Anything that’s not a consumable item or “hard good” is not eligible for Scentsy Club subscriptions, nor are Clearance items and Flash Sale products. Ineligible products include fragrance systems, plush items and accessories such as:

  • Warmers
  • Diffusers
  • Scentsy Go units
  • All Accessories except light bulbs
  • Scentsy Buddies, Clips, Sidekicks and Blankie Buddies
What products are eligible for Scentsy Club subscriptions?2019-07-23T13:53:35+00:00

Eligible products include all Scentsy consumables (aka the stuff that runs out) available in your country. As of Sept. 1, 2018, eligible product availability is as follows:

Scent:

  • Scentsy Bars
  • Travel Tins
  • Room Sprays
  • Scent Circles
  • Scentsy Pods
  • Scent Paks
  • Natural & Essential Oils
  • Scentsy Car Bars

Laundry:

  • Laundry Liquid
  • Washer Whiffs, 16 oz.
  • Washer Whiffs, 48 oz.
  • Dryer Disks
  • Scent Soft

Clean:

  • Kitchen Soap
  • Bathroom Cleaner
  • Counter Clean
  • Scentsy Fresh

Body:

  • Body Cream
  • Body Souffle
  • Body Wash
  • Hand Cream
  • Hand Soap
  • Lotion
  • Fragrance Roller
  • Bath Bombs

Accessories:

  • Light Bulbs
Are there rules for Always Get My Bar?2019-07-23T14:03:50+00:00
Always-get-my-Scentsy-Bar

Yes. A Scentsy Bar can be added to a subscription while it’s available for sale to the general public. If it’s ever discontinued, we’ll keep making it just for that Scentsy Club member as long as the discontinued bar is not removed from the subscription.

There are a few things to be aware of:

  • Total quantity and delivery frequency of a discontinued bar can be decreased, but not increased.
  • Shipment of a discontinued bar can be skipped once in a 12-month period. Beyond that, the bar is automatically and permanently removed from the subscription.
  • Always Get My Bar is intended for personal use only.

In any case, if a discontinued bar is removed from a Scentsy Club subscription due to any of the reasons stated above, it cannot be added back unless is becomes available for sale to the general public again — if it’s chosen as a winner in Bring Back My Bar, for example.

What is Always Get My Bar?2019-07-23T14:10:21+00:00
Always-get-my-Scentsy-Bar-Scentsy-Club-Subscription

Always Get My Bar is a benefit exclusive to Scentsy Club members. Throughout the year, Scentsy Wax Bars are discontinued to make room for new ones. The problem is, it’s disappointing when your very favorite fragrance is discontinued. But with Always Get My Bar, there’s no need to worry! If we discontinue a bar that’s in your subscription, we’ll keep making it just for you (as long as you keep it in your subscription)!* This even applies to Scent of the Month, Wax Collections and Bring Back My Bar fragrances.

Build your Scentsy Club Subscription today!

What does it cost to be a Scentsy Club member?2019-07-23T13:51:20+00:00

Nothing! There are no fees to join the Scentsy Club subscription program, and there are no minimum or maximum purchase requirements. You pay only for the products you order and any applicable shipping charge. Depending on your country and/or the purchase amount of your order, you may qualify for flat-rate, reduced or free shipping.

What are the exclusive perks available to Scentsy Club members?2019-07-23T13:50:20+00:00

Scentsy Club members get exclusive access to select Scentsy Bricks on any subscription order — these bricks are five times the size of Scentsy Bars. We’re always looking for ways to “sweeten the box” for Scentsy Club members.

What is the cost of my Host Exclusive Starter Kit?2018-04-21T15:25:09+00:00

Before any Host Credits, the Host-Exclusive Starter Kit is $59.

What will your Host-Exclusive Starter Kit contain?2018-04-21T15:23:12+00:00

The Host-Exclusive Starter Kit is primarily a tools-based kit with fewer Scentsy products than the regular $99 kit.  As a Scentsy Host, you are encouraged to use any Half-Price items and any remaining Host Credits earned at your party to supplement the Host-Exclusive Starter Kit.  This allows you to build a custom kit that goes beyond the tools. You can include products you are passionate about that will help you build your business the way YOU want.

What is Earn a Kit?2018-04-21T15:18:08+00:00

The Earn a Kit option gives party Hosts who want to enroll as a Consultant the ability to apply their Host Credits toward purchasing a Host-Exclusive Starter Kit.

What is Scentsy Wax Made of2017-04-02T12:47:52+00:00

Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that met their expectations. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles because Scentsy Warmers simply warm the scent out of the wax – the wax remains in the warmer.  There is no danger of chemicals being released into the home.   No wick, no match, no flame, no soot, no smoke, and no wax evaporation!

Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.  Scentsy is a safe alternative to candles for your home, pets and children.

Scentsy Bars, Scentsy Bricks, candle bars, candle tarts, wax tarts, wax bars, scentsy wax

Scentsy 6-pack Bars

What is a Natural oil?2017-04-02T12:47:52+00:00

Scentsy 100% Natural Oils

Natural oils are either created from a natural source or single molecules are extracted from an essential or naturally-occurring oil. To create natural oil from a natural source, two or more isolated molecules may be combined together or combined with naturally-occurring enzymes to create a new molecule. While this new molecule may not be found in nature, only natural ingredients are used to create it.

Bliss Essential Oil Blend, Scentsy Bliss, Scentsy Essential oil
What is an Essential Oil?2017-04-02T12:47:52+00:00

Scentsy Essential Oils

Essential oils are aromatic oils extracted physically (typically using steam distillation or expression) from naturally-occurring plant substances such as citrus peel or pulp, leaves, stems, flowers, bark, roots and other plant parts.

Bliss Essential Oil Blend, Scentsy Bliss, Scentsy Essential oil