Why is Scentsy implementing a queue?
Many of our new products and seasonal launches are in high demand. So,when necessary, we are implementing a queue system to ensure a good experience for our customers.  Queueing allows Scentsy to control site traffic and protect system performance by metering visitors.

Why don’t I see my spot in the queue or a wait time?
As we prepare the system to queue we place everyone into a digital waiting room.   There, you will see an approximate launch time.

How will I know my spot in the queue?
When the queue is live, we will display your wait time.

How long will I have to wait?
The wait time will vary depending on the number of people waiting to shop.

How long until the queue times out if I don’t start shopping?
Once it is your turn you’ll have 10 minutes to start shopping or ordering or you’ll be returned to the queue.

How long does my session last once I am shopping?
The session is open for you if you’re actively shopping. If there is no activity, the session will terminate after 20 minutes and you will be returned to the queue.

If I clear my cache and cookies, will my spot in the queue or shopping be impacted?
Our system uses a cookie that keeps track of your queue spot. If you clear your cookies, your session resets and you return to the queue.

Can I order multiple items when it’s my turn?
Yes. Shop or order as you normally would.

What will make my wait time change while I am in the queue?
As we monitor system performance, we will increase or decrease the amount of people we allow on the site.  This will change your wait time as we work through the traffic.

Can I place multiple orders when I get through the queue?
Yes. Shop or order as you normally would.

Can I refresh my browser while in the waiting room to improve my spot?
No. The waiting room is the step before we get everyone in the queue. Refreshing your browser will not do anything while you are in the waiting room.

Do I need to refresh my browser to show the approximate wait time?
No. You will automatically be transferred from the waiting room to the queue.